Secure Sentinel Solutions values your privacy and the protection of your personal information. Please read this policy to understand how we collect, use, disclose and protect your information.
1. Principles and purpose
www.securesentinelsolutions.co.th (the “website”, “we” or “us”) recognises the importance of personal information and other information about our users (“customers” or “you”). This policy explains how we collect, use and disclose your information (together, “process”) transparently and responsibly under Thailand's Personal Data Protection Act B.E. 2562 (2019) and other applicable laws.
2. Collection of personal information
Personal information is information that can identify a person directly or indirectly. We collect and use personal information where necessary.
| Category | Details and examples |
|---|---|
| Identity information | First and last name, gender, age, date of birth, identification number and photograph |
| Contact information | Postal address, email, home or mobile telephone number and social media accounts, such as LINE ID, Facebook account or ID and Google ID |
| Financial information | Credit or debit card details, including cardholder name, number, expiry date and issuing bank; bank account details and tax invoice information |
| Technical information | IP address, MAC address, access or website usage records linked to a session ID, and browser type and version |
3. Sources of personal information
We may collect personal information through the following channels.
3.1 Directly from you
- When you register by completing a form on paper, on our website, through social media or another channel
- When you order products or services
- When you complete forms or post on a web forum
- When you contact us, ask questions or provide comments and suggestions about our products or services
- When you choose to receive news or promotional communications
3.2 Automatically
- When you visit or use a website that uses cookies or similar technologies to collect technical usage information
- From use of our services and related information, such as device IP and MAC addresses
3.3 From third parties
We may obtain information from lawful sources or third parties that have obtained your consent to disclose it to us, for example to offer or deliver services to you and conduct related business.
4. Grounds for collecting personal information
Performance of a contract
To perform a sales contract between us as the data controller and you as the data subject, including payment and collection of your delivery address so products can be delivered.
Your consent
Where consent is required, we explain the purpose of collection, use or disclosure before or when requesting it. Examples include sensitive personal information that does not fall within a legal exception, product and service promotions, and facilitating services.
5. Purposes of collection
Website use and service delivery
To facilitate ordering, delivery, returns and exchanges.
Answering questions and assisting customers
To provide service-related assistance, update customer information and handle requests to exercise rights or make complaints.
Improving products and services
To analyse and develop products and services that better meet customer needs.
Product information and marketing
To send product and service information, privileges, promotions, discounts and special offers by email, SMS or post after obtaining your explicit consent.
Data analytics
To analyse customer information for market analysis and research that improve our products and services.
Crime prevention, detection and investigation
To investigate and take action to prevent offences under applicable laws, including security breaches affecting data subjects.
We may share information that does not identify you publicly or with partners for marketing, website and operational performance analysis, promotions or to show general trends in the use of our products and services.
6. Disclosure to third parties
We may disclose personal information as necessary with your consent, unless disclosure is otherwise permitted by law, to:
- Delivery providers
- Payment providers
- Data analytics and marketing research providers
- Officials, government authorities and agencies with legal supervisory duties or lawful disclosure requests connected to legal proceedings or authorised by applicable law
7. Retention
We retain personal information only as required by law or as necessary for the purposes for which it was collected. We delete or destroy information when retaining it is no longer necessary for those purposes.
8. Security of personal information
We recognise the importance of protecting personal information and establish appropriate measures against loss and unlawful access, destruction, use, alteration or disclosure. The website's security policy calls for SSL encryption certified by a Certificate Authority to protect information such as personal details, passwords and credit card numbers.
9. Your rights
- Withdraw consent: You may withdraw consent to processing while we hold your personal information.
- Access: You may request access to, and a copy of, personal information under our responsibility.
- Rectification: You may request that information be corrected, updated or completed. Registered members may update their information on their member details page.
- Erasure: You may request deletion, destruction or anonymisation, including when information is no longer needed.
- Restriction: You may request temporary suspension of use while we assess a rectification request or an objection to collection, use or disclosure.
- Data portability: You may request your information in a commonly readable or automatically usable format, and request its transfer to another controller.
- Objection: You may object to collection, use or disclosure of your personal information.
Objecting to collection, requesting deletion or destruction, or withdrawing consent may affect the services we can provide. Some services may become unavailable.
To exercise your rights, contact marketing@securesentinel.co.th or call (+66)96-916-3222 or (+66)96-916-4222. We will consider your request and notify you of the outcome within 30 days of receipt.
10. External websites and services
Our website may link to external websites that collect usage and personal information. We cannot take responsibility for the security or privacy of information collected by those websites. Please review and follow their privacy policies.
11. Declining consent or use of personal information
We may need to collect personal information to comply with the law or enter into a contract with you. If you do not consent to its use, you may still use our services, although the available services or convenience may be reduced because we cannot use information for all intended purposes.
12. Changes to this policy
We may amend this policy as appropriate to reflect personal data protection requirements or other applicable laws. Please review it periodically for changes.
13. Contact details
For questions, suggestions or more information, contact the data controller:
14. Account deletion
You may request account deletion at any time by emailing marketing@securesentinel.co.th. Once an account is deleted, its personal information is cleared from the server and cannot be recovered.
Website analytics and form protection
Optional Google Analytics measurement is enabled only after you consent. We measure quotation and survey requests, phone and LINE link clicks, successful form submissions and downloads. Names, email addresses, telephone numbers, message contents and ticket references are not sent as analytics event data. You can withdraw your choice in the website privacy settings.
To limit automated abuse, the server temporarily records a keyed hash of the connecting IP address for rate limiting. These records expire after 15 minutes and expired records are removed during subsequent requests. Form verification tokens are valid for two hours. If Cloudflare Turnstile is configured, the website also asks Cloudflare to verify the form challenge.