Ticket Tracking
Track a service request
Enter your ticket reference and the email used for your service request to check its latest status
Our Service & Support
Service tracking, repairs and site surveys
After-sales services in one place, with clear, continuous tracking of your request.
Service Process
Our service process
- Request receivedRecord the request and confirm contact details
- Assess the issueReview the equipment, site and impact
- Schedule serviceArrange a service visit or prepare required parts
- Resolution and reportProvide a resolution summary and follow-up advice
Online Repair Request
Request a repair
Provide the equipment, issue and urgency. You will receive a ticket reference to track your request.
Site Survey Booking
Arrange a site survey
For projects requiring an assessment of installation points, existing systems, cabling, networks, risk areas and operational workflows.
What to prepare
- A site plan or list of risk areas
- Existing cameras, network or access control systems
- Project objectives and target timeline